ADRIN Sports — Returns, Refunds & Cancellation Policy

This policy applies to purchases made through adrinsports.com and orders expressly confirmed through ADRIN Sports’ authorised sales channels. ADRIN Sports is a brand of AR Sports, based in Jalandhar, Punjab, India.

1. No Change-of-Mind Returns or Exchanges

ADRIN Sports does not offer voluntary returns or exchanges for correctly supplied products because:

• You changed your mind or no longer need the product.

• You ordered an unsuitable model, size, weight, quantity or variant.

• You prefer a different colour, finish, bounce, grip or playing feel, where the product matches your order and its advertised specifications.

• You found a lower price elsewhere.

• You expected characteristics or performance that were not advertised for the purchased model.

Please review the product description, specifications, intended use and selected options before ordering. Contact us before purchase if you need help choosing.

These restrictions do not affect applicable rights concerning defective, damaged, incorrectly supplied or misdescribed products, qualifying delivery failures, or an applicable warranty or guarantee.

2. Eligible Product Issues

We will assess claims involving:

• Products damaged before or during delivery.

• Manufacturing defects.

• Incorrect products or variants.

• Missing products or components.

• Material differences from the description or specifications applicable when the order was placed.

• Non-delivery or late delivery where a remedy is required by applicable law.

A preference change alone does not establish a product defect. Claims are assessed using the order details, advertised specifications, supporting evidence and, where reasonably necessary, physical inspection.

3. Reporting a Problem

Inspect your delivery promptly. Please report visible damage, incorrect items or shortages within seven calendar days of delivery to help us investigate.

If a defect becomes apparent later, contact us promptly after discovering it. The seven-day reporting request does not extinguish applicable statutory or warranty rights.

Please provide:

• Your order number, invoice or other reasonable proof of purchase.

• The affected product and quantity.

• A description of the problem and when it appeared.

• Clear photographs of the issue and, where available, the packaging and delivery label.

Relevant video evidence may assist the assessment, but an unboxing video is not compulsory. Missing original packaging alone will not automatically invalidate an otherwise valid claim.

4. Normal Wear, Misuse and Accidental Damage

Normal wear from play is not itself a manufacturing defect.

Voluntary returns or refunds are not provided for damage caused by accidents, misuse, improper storage, unauthorised alterations, failure to follow supplied care instructions, or use outside the product’s advertised purpose.

Scuffs, surface abrasion, cosmetic wear and changes resulting from ordinary use do not qualify solely because they occur after purchase.

However, we will assess whether the reported condition indicates a manufacturing defect or failure to meet an advertised specification. Use of a product does not automatically disqualify a genuine defect claim.

5. Colours, Finishes and Product Specifications

Minor differences attributable to lighting, photography or screen settings do not alone establish that an incorrect product was supplied.

When a listing expressly offers mixed or assorted colours, the assortment may vary as disclosed before purchase. Where a specific colour or variant was expressly ordered, this does not permit an undisclosed substitution.

Any applicable manufacturing tolerances must be disclosed in the relevant product listing. This policy does not excuse material differences in model, size, weight, composition or other advertised characteristics.

6. Return Instructions and Inspection

Contact us before sending a product back so we can provide the correct return address, reference and shipping instructions.

For a suspected defect, stop using the affected product where continued use could worsen the damage or create a safety risk. Retain the product and available evidence for assessment.

We may request the product’s return where reasonably necessary to verify the issue. Package it securely and include the items or accessories relevant to the agreed return.

Return authorisation or parcel receipt does not automatically confirm refund eligibility. We will assess the reported issue and explain the reason if a claim is declined. Assessment will not be unreasonably delayed.

7. Return Shipping

For verified defective, damaged, misdescribed or incorrectly supplied products, ADRIN will arrange return shipping or reimburse reasonable, agreed return costs where a return is necessary.

Please obtain shipping instructions before independently booking a courier. Premium shipping or additional services should be agreed with us beforehand.

This process does not restrict reimbursement required by applicable law.

8. Refunds, Replacements and Partial Claims

Eligible claims will receive the remedy required by applicable law and any applicable warranty or guarantee. A replacement or exchange may be arranged where appropriate and agreed.

Customers will not be required to accept store credit or a replacement instead of a refund where a refund is legally due.

Where an issue affects only part of an order, the remedy will ordinarily concern the affected item or quantity. We will consider whether the issue affects the entire pack, set or order.

Refunds reflect the amount actually paid for the affected goods, including a fair allocation of discounts. We will not impose a restocking or inspection penalty on a valid fault claim.

Original delivery charges will be refunded where required by law or where appropriate to remedy ADRIN’s failure to supply the order correctly.

9. Refund Method and Processing

Approved refunds will be initiated within seven business days after the necessary inspection is completed, or after approval where no return is required, subject to any shorter applicable legal deadline.

Refunds normally go to the original payment method. For COD payments, or where the original method cannot receive a refund, a suitable bank-transfer or UPI method will be agreed with the purchaser.

Payment-provider processing time may apply. We will provide confirmation or a transaction reference once the refund is initiated.

10. Order Cancellations

You may request cancellation without a cancellation fee before the parcel is handed to the delivery carrier.

After dispatch, interception cannot be guaranteed. Refusing a correctly supplied delivery does not, by itself, create a change-of-mind return entitlement.

This does not affect applicable remedies for non-delivery, qualifying late delivery, incorrectly supplied goods or other legally valid grounds.

If ADRIN cancels an order, any payment collected for the cancelled goods and associated unprovided delivery will be refunded.

11. Customised, Wholesale and Business Orders

Correctly supplied personalised or made-to-order products are not eligible for voluntary change-of-mind returns.

Genuine wholesale or business purchases may have separate terms expressly agreed before ordering. Purchasing multiple units does not automatically remove any consumer rights that otherwise apply.

Defect, misdescription and other applicable legal rights remain subject to the governing law and agreed terms.

12. Verification and False Claims

ADRIN may reasonably verify proof of purchase, product identity, identifying marks, batch details, dispatch records and the reported issue.

Demonstrably false claims involving deliberate product substitution, fabricated evidence or intentional misrepresentation may be rejected with reasons.

Suspicion alone will not justify rejecting an otherwise supported genuine complaint.

13. Customer Support and Complaints

For a return request, refund enquiry, cancellation or complaint, contact:

ADRIN Sports — a brand of AR Sports
105 New Gobind Nagar, Jalandhar, Punjab, India
Email: sportsadrin@gmail.com
WhatsApp: +91 7973161494

Include your order reference and a brief description of the issue. We will acknowledge consumer complaints within 48 hours and address them within one month of receipt, in accordance with applicable requirements.

14. Existing Orders and Statutory Rights

The policy and express promises applicable when your order was placed govern that purchase. Later changes will not retrospectively remove your existing rights.

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded. Where a provision conflicts with applicable law, the applicable law prevails.