This Shipping & Delivery Policy applies to all orders placed with ADRIN Sports (a brand of AR Sports) through adrinsports.com, WhatsApp, or direct enquiry. By placing an order, you agree to the terms below.

 

1. Order Processing Time
Orders are typically processed and dispatched within 1–3 business days of order confirmation and payment (or advance payment, for orders requiring one).
Bulk/wholesale orders may require additional processing time, which will be communicated at the time of order confirmation.
Orders are not processed on Sundays and public holidays.

2. Domestic Shipping (India)
We ship across India via reputed courier partners.
Estimated delivery time: 3–7 business days from dispatch, depending on the destination location and courier serviceability.
Remote or non-serviceable pin codes may experience longer delivery times or may require an alternate delivery arrangement.

3. International Shipping
ADRIN Sports currently ships to select international markets, including the UK, Australia, North America, UAE, and parts of Africa, subject to product and courier availability.
Estimated international delivery time: 7–21 business days from dispatch, depending on destination, customs clearance, and courier partner.
International orders may be subject to import duties, customs charges, or local taxes levied by the destination country. These charges are not included in the product or shipping price and are the sole responsibility of the customer.
ADRIN Sports/AR Sports is not responsible for delays caused by customs authorities in the destination country.

4. Shipping Charges
Shipping charges (if any) are calculated at checkout based on order weight, dimensions, and destination, or communicated directly for WhatsApp/enquiry-based orders.
Shipping charges are non-refundable once an order has been dispatched, except where a refund is issued due to a confirmed manufacturing defect or an error by ADRIN Sports/AR Sports.

5. Order Tracking
Once your order is dispatched, tracking details (where available) will be shared via SMS, email, or WhatsApp.
It is the customer's responsibility to track the shipment and be reasonably available to receive it.

6. Risk & Ownership Transfer

Risk and responsibility for the product passes to the customer upon delivery to the shipping address provided or confirmed by the customer. ADRIN Sports/AR Sports is not liable for loss, theft, or damage occurring after a shipment has been marked "delivered" by the courier partner, except where evidence shows the product was defective or damaged prior to delivery (see Section 7).

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7. Damaged, Missing, or Incorrect Items

To ensure genuine issues are resolved quickly and to prevent false claims, the following applies:

Any claim for a damaged, missing, or incorrect item must be reported within 48 hours of delivery,

via email (info@adrinsports.com) 

WhatsApp (+91-79731-61494).

Claims must include an unboxing video showing the sealed package being opened (where reasonably possible) and/or clear photos of the product, packaging, and shipping label.
Claims submitted after 48 hours, or without supporting evidence, may be declined at the discretion of ADRIN Sports/AR Sports.
Approved claims will be resolved via replacement, exchange, or refund, in accordance with our Return & Refund Policy.

8. Failed Delivery / Incorrect Address

It is the customer's responsibility to provide a complete and accurate delivery address and a reachable phone number.
If a delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the shipment, any re-shipping cost will be borne by the customer.
Orders returned to us as "undelivered" due to customer error will be reshipped only after the additional shipping cost is paid, or refunded (minus original shipping and any return-to-origin charges) at our discretion.

9. Delays Beyond Our Control

ADRIN Sports/AR Sports will make every reasonable effort to meet estimated delivery timelines, but is not liable for delays caused by courier disruptions, weather, natural disasters, strikes, customs processing, government restrictions, or other events beyond our reasonable control. Delivery estimates are not guaranteed delivery dates.

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10. Partial or Split Shipments

For orders with multiple items, ADRIN Sports/AR Sports reserves the right to ship items separately or in batches, based on stock availability, without additional charge to the customer for the split itself.

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11. Bulk & Wholesale Shipments

Shipping terms for bulk/wholesale orders (freight mode, packaging, delivery timeline, and cost-sharing) will be agreed separately in writing or via WhatsApp confirmation at the time of order, and those specific terms will govern over this general policy for that order.

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12. Contact Us

For any shipping or delivery questions:

ADRIN Sports, a brand of AR Sports
Address: 105 New Gobind Nagar, Jalandhar, Punjab, India
Email: info@adrinsports.com
WhatsApp: +91-79731-61494